QUESTION:
I
bought vaio model vpcee42fx 16 months ago been having trouble with it since
warranty expired. Vaio care main page comes up then it freezes, model tag and
service info at button of page no longer appears. Windows media player stop
working at same time.
I am also now having to also hold power button to power
off and on unit many times to get vaio screen to come up, this issue started
first then the above with vaio care started. new memory installed, and new
battery both less than 1 month old.
I can send screen shots of event viewer and
vaio care screens if it will help. New issue I uninstalled vaio care but now cannot
reinstall should I just uninstall windows then reinstall plus vaio care then?
SOLUTION:
You
might want to run the Windows Memory Diagnostic tool and the System File
Checker tool. The instructions are provided via links below.
If
there are no errors found then perform system restore back to when it was
working before if applicable. The last option is to re-install windows and then
update Vaio Care software to the current version from the Sony eSupport
website. Feel free to contact Sony support directly for better remote triage
http://sonylaptopservice.com/
