QUESTION:
I have a Sony VAIO VGN-FZ31M laptop.
When I started it one day the
sound was no longer working.
I have checked all diagnostics etc, and
there are no errors reported, instead says sound is working. Windows Media
Player is the only software that reports that sound can't be played due to
problems with the audio unit.
Is there any way I can check if
there are problems with the audio drivers, or if the problem is the audio card?
I have now reinstalled the drivers but
that did not help.
Is there anything more I can do,
or must it be the sound card?
(Installed is Sigma Tel High
definition Audio CODEC 6.105614.0, and Windows Vista)
SOLUTION:
Try to use your headphones or earphones
and check if the audio works. If not then service is needed.
We kindly recommend visiting our
Sony Global Web site for information on contacting the Sony Support Center in
your region at
http://sonylaptopservice.com/
