QUESTION:
My
Vaio Duo Ultra book (SVD13215PXB) has gone into a login loop. It appears
to be looking for a file that has either been corrupted or gone missing.
Regardless, I can't shut it down with normal procedures and the
"assist" button does not interrupt the cycle. Is there any way
to shut this down without just letting the battery run down?
Once it is shut down, I might be able to reboot and troubleshoot.
SOLUTION:
Most
likely a specific software is corrupted or the operating system itself. What is
the current operating system of your machine? We'll isolate your case.
Kindly follow these troubleshooting guidelines:
- Power reset the computer. Using a safety pin, push and hold the hole (4) for 5 seconds.
- Reset BIOS.
- Test the computer in Safe Mode
- Restore the computer to the last known good configuration
http://sonylaptopservice.com/
