Wednesday, 15 February 2017

Sony VAIO Duo 11 front camera not working


QUESTION:


Each time I use the front camera it gives me the message:

Something went wrong

Make sure your camera is connected and not being used by another app

 

The last time I used it which was a month ago, it was working fine. I don't know why it suddenly stopped working.

 


SOLUTION:


May I know what is the exact model name and the current operating system of your VAIO Duo 11? Does it happen all the time or whenever you are online (Skype, goggle talk, etc)

 

For the meantime, I've got a couple links for you to troubleshoot the webcam issue. Check which one is applicable for the laptop.

 

https://us.en.kb.sony.com/app/answers/detail/a_id/37717/c/65%2C66/kw/built%20in%20webcam%20not%20working

 

https://us.en.kb.sony.com/app/answers/detail/a_id/36917/c/65%2C66/kw/built%20in%20webcam%20crashes

 

http://sonylaptopservice.com/