QUESTION:
I have
a Sony VAIO laptop (Model: SVF15A13SNS, Original OS : Win 8; Architecture :
64-bit). I updated to Windows 10 Home last year when it was launched by
Microsoft and everything was working fine. Due to a hard drive failure, I had
to perform a clean install of Windows 10 Home from the bootable CD two months
ago, which I had created at the time of up gradation from Windows 8 to Windows
10 Home.
Currently I am having two issues:
1) Device Manager:
One of the drivers (Other Devices) in Device Manager screen
shows yellow exclamation mark. When I right click and try to update driver from
online database it does nothing after saying Windows could not find driver
software for your unknown device.
2) Vaio Control Center:
I have a lot of options missing in Vaio Control
Center. Therefore, I can't adjust many settings for my Vaio, including the
Keyboard Backlight. I have tried to reinstall the Control Center (bundled in
the Hotkeys Utility on my PC's support page)
with no improvement.
Any assistance is much appreciated.
SOLUTION:
We always recommend performing an upgrade instead of a clean
install of Windows 10. There are drivers that cannot be downloaded from Sony
support website. Kindly download ALL Windows 10 drivers and software for your
computer by running Vaio Update
and Windows Update.
Another option is by visiting Sony support website and download the
drivers manually.
For further assistance regarding your concern, please
contact the Sony offices/Sony representative offices nearest to your place of
residence in Asia Pacific region http://www.sony-asia.com/locale-selector?hpid=countryselector:AsiaPacific
Due to proximity,
they are in a better position to respond to your questions or concerns.
